- Soho will maintain IT hardware as long as you, the customer, choose to run it in your Data Center.
- Soho provides cost savings compared to OEM and our competitors .
- You choose your upgrade path, it's not mandated by your OEM service agreement.
- Project Manager’s provided at no charge
Soho prides itself on it's customer service and has a "Fix first, ask questions afterwards approach".
- We perform site audits prior to the service start date to; verify coverage, assess the location of the hardware and introduce you to your primary Engineer.
- Each customer has a primary Engineer; with two back ups to assure SLA’s are met.
- Proven experience with proven people and proven parts
- 7 x 24 access to the US Based Customer Support Centers
- Soho tracks warranty dates to make sure you are covered
- Established Escalations to ensure resolution
- Process driven to meet your specific needs
- 4 hour or next business day (NBD) onsite response times available
- Customized support plans, 7 x 24 and 5 x 9 to meet your specific plan
- The customer chooses when to move to the next level of technology instead of the OEM forcing you into a costly refresh
- North American service delivery capabilities
- Customized reporting of incidents.
