Soho delivers excellence in hardware support. Our support options provide maximum uptime with a significant price reduction over manufacturer’s direct support plans.

Extending the useful life of your technology infrastructure with Soho support provides you with a dramatically lower total cost of ownership.  With less of your budget allocated to maintaining your install base, your company is free to better utilize capital resources to procure cutting edge technology, track head count and manage your budget.

We provide the following Service Level Agreements (SLA) to meet our customers needs:

Soho Mission Critical: Mission Critical Support Solution

Mission Critical Business Support is for the systems and applications that are critical to your business. This option provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to insure uptime and response. Critical spare parts are stored locally with options of onsite storage.

Soho Business Critical: Business Week High Availability Support Plan

For systems service throughout the business week, this program provides Monday through Friday 24 hour support with a four hour response commitment. Critical spare parts stored locally with options of onsite storage.

Soho Standard: Standard System Support Solution

This SLA best suits those systems and applications in need of on-site support on a Monday through Friday basis.  Soho Standard offers the peace of mind that comes with knowing you can have a Soho support engineer at your facility during the workweek! Coverage is Monday through Friday, during business hours, with a four hour response commitment. Critical spare parts are stored locally with options of onsite storage.

Soho Next Business Day

Soho NBD best suits systems and applications in need of on-site support on a Monday through Friday basis.  This option offers you the peace of mind that comes with knowing you can have a Soho on-site support engineer at your facility during the workweek! Coverage is Monday through Friday, during business hours, with an enginner avialable the Next Business Day, with an option for on-site spares for added convenience.

Soho Self Maintenance: Self Maintenance Solution

Soho’s self maintenance support option serves sophisticated users who can perform on-site maintenance tasks on their own with parts and phone support from Soho. This program provides technical support and training, with guaranteed replacement part delivery.